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How to join

 

▶ Click on the [Sign up] link.

 

By completing the membership subscription forms and agreeing to the privacy policy,
the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time
they place an order and be eligible to participate in group purchase, auction and other discount events.

How to order

 

▶ Order is processed as below

 

*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses
and select a payment method.
Step 3: Proceed with payment and complete the order procedure.

 

 *Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses
and select a payment method. (Members are not required to re-enter their shipping information)
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.

 

 In case of placing non-member orders, please make a note of your order number and confirmation number
(when paying by credit card). For members, there is no need for making memos as these numbers will be
recorded into your account automatically.

 

Track order
Sign into the shopping mall website and click on “Order List” link in order to view your order history.
*Click on the order number for detailed order information and shipping status.

 

Shopping cart
Sign into the shopping mall website and click on “Shopping Cart” link in order to view list of items added to
your shopping cart

Payment

 

▶ Payment Options

 

1. Payment by credit card(Visa, Master, JCB, Amex etc.) :3D verified credit cards only are eligible for payment by credit card.


2. Payment via PayPal account : PayPal verified account is required.

If your order is eligible for payment via PayPal, Choose PayPal as the payment method on the checkout screens.
Don''t yet have PayPal Verified? Sign up here. Verified PayPal accounts with confirmed U.S.
addresses only please. For more information on PayPal, please visit paypal.com


3. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.

We ship after payment has been cleared.

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Conditional Free : ($ 20 USD) will be charged for shipping, if your order amount is less than ($ 80 USD).
  • Delivery Time : 9 - 10 days
  •  

    ▶ Shipping Policy

     

    Kaiu offers free shipping for orders with at least $200.
    The shipping fee is $20 for the customers who purchased less than $200.
    All the packages will be shipped by EMS (Express Mail Service) of the Korean Post and will arrive within 4 to 5 business days following the date of shipment.
    Customers will receive the package via USPS within USA through a special agreement between the Korea Post and postal services of other countries.
    EMS includes an insurance and signature confirmation service.
    If you would like to know more about EMS, please see the website shown below.
    http://www.koreapost.go.kr/eng/sub/subpage.jsp?contId=e1020100

     

    International shipments may be subject to import taxes, duties and customs fees, which are levied once
    your package reaches the country of destination, and are the responsibility of the recipient.
    In case that the customer refuses to receive the parcel, the products are to be returned to Korea
    and will not be shipped again.
    According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

     

    ▶ Order Tracking

     

    Customers will receive an email notification with the tracking number when an order has been shipped.
    Through EMS, you can track and confirm the delivery status through a global computer network.
    To track EMS packages, please go to the website shown below.
    http://www.koreapost.go.kr/eng/sub/EMS_Search.jsp?contId=e1020600

Returns & Exchanges

 

▶ Return Policy

 

As all of our items are engraved we do not offer return in principle. However, if your purchased item is defective,
we will exchange and pay the shipping fee also. 15 days limited warranty All items purchased
from Kaiujewelry.com are warranted for 15 days against any manufacturer's defects.
If a jewelry item breaks or fails within 15 days after arrival of the item, we will exchange the item with no charge.
Exchangeable
- When the chain breaks within 15days after receiving the purchase.
- When the clasp doesn’t work properly within 15days after receiving the purchase.
- When the item is different from your order. (an error in engraving or etc.)
Non-exchangeable
- Normal wear and tear
- Abuse
- The loss of stones from settings

* Note: Before shipping the purchased items to us, please follow the proper progress shown below.

1. Please leave a message about the problem you have with the purchased item at the Q&A Board or customerservice@kaiujewelry.com
2. Request a Return Authorization number. If there is any cost that you need to pay, we will let you know.
(Shipping costs or etc)
3. Package all the original items in a bubble wrap or a small box to prevent damage to the item during shipping.
4. Ship it by first class mail to:  

Kaiujewerly.com
33-27 Godeokro27-gil #201
Gangdong-gu, Seoul, Korea (zip code: 134-053)

Refunds

 

▶ Cancellation

 

If you would like to cancel your order, please leave a message at the Q&A Board or customerservice@kaiujewelry.com as soon as possible.
We'll do everything we can do to help you. However, once the engraving process starts on the product, customers can not cancel their order.

 

▶ Repair Service

 

We offer life time repair service for any silver jewelry purchased from Kaiujewelry.com.
If the jewelry item is damaged please ask us through Q&A board.
We are sorry that an additional repair cost and a shipping If you want to adjust the length of chain, please ask through Q&A board.
When you ask to lengthen the chain, you can choose to change the old one into a new one.
An extra cost will occur according to the type or length of the chain and will be charged to the customer.
The customer is also responsible for the shipping expense.

* Note: Before shipping the purchased items to us, please follow the proper progress shown below.

1. Please leave a message about the problem you have with the purchased item at the Q&A Board or customerservice@kaiujewelry.com
2. Request a Return Authorization number. If there is any cost that you need to pay, we will let you know.
(Shipping costs or etc)
3. Package all the original items in a bubble wrap or a small box to prevent damage to the item during shipping.
4. Ship it by first class mail to:  

Kaiujewerly.com
33-27 Godeokro27-gil #201
Gangdong-gu, Seoul, Korea (zip code: 134-053)

Other

 

▶ Store credits

 

Store credits are given every time you make a purchase in our website.
We give 1% of what you paid as store credits. One store credit is equivalent to one dollar.
Also we give store credits for our customers who write a review after their purchase.
If you collect more than 5 store credits , you can use the  store credit the next time you purchase.

Below are the ways you can earn store credits.
After purchase - 1% of the price as store credits
After writing a review without a photo - 3 store credits
After writing a review with photos - 5 store credits
After signing up our website - 3 store credits

 

 

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