ALL CUSTOMIZED ITEMS ARE CONSIDERED "FINAL SALE" AND ARE NOT ELIGIBLE TO BE RETURNED.
KAIU will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer as long as the return or exchange is initiated within 15 days of the order ship date. For a full refund or exchange, mail out your item within 30 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items exchanged after 15 days from the receipt of original order will be charged for the cost of return shipping. Items must be returned in their original packaging.
We inspect all returned items and will refund you based on the condition of the item.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
Kaiu Return Center Address: 7871 W Charleston Blvd Ste # 160 Las Vegas NV 89117